Patient Satisfaction Survey
MERIT Patient Satisfaction Survey 2024
At MERIT, we pride ourselves on helping people in the community. Our number one goal is to help you or your loved one overcome addiction, providing addiction therapy services that are second to none. Our dedication to patients is reflected in our 2024 patient satisfaction survey statistics, taken from over 1100 surveys by patients in Ellensburg, Yakima, Sunnyside, Wapato, Toppenish, Pasco, and Kennewick through SurveyMonkey. Survey data is released quarterly to ensure compliance with CARF’s highest standards and uphold accreditation, showcasing our substance abuse treatment center’s continued commitment to quality care.
Our Drug Addiction Treatment Center Facilities
• 98.7% – The facilities were clean, comfortable, and inviting.
• 94.7.94% – My access needs and limitations were met or addressed to my satisfaction.
MERIT’s Addiction Rehab Center Staff and Admission Process
• 96.2% – The front office staff was pleasant and welcoming.
• 96% – MERIT’s fees, services, and patient’s rights were fully explained at the time of my admission, and any questions were answered to my satisfaction.
• 98.9% – I felt welcomed by the counselors during the admission process.
• 9.3% – MERIT conducted my initial assessment/intake in a professional manner.
• 97.9% – I was treated with respect during the intake/admission process.
• 98.4% – Staff was culturally sensitive to my individual needs.
• 97.4% – Medication-assisted treatment options were fully discussed, and referrals were made if necessary (FDA-approved medication-assisted treatments are only available for opiate use and alcohol disorders at this time).
Substance Abuse Treatment Program Results
Upon completion 43% of patients stated their health was very good, compared to only 25% at the start of treatment.
• 98.5% Of patients reported improved emotional and mental health
• 90.5% – My relationships with family and friends have improved over the last 30 days.
• 93.5% – I have been learning to enjoy activities without substances since starting treatment.
• 99.7% – My ability to parent and care for my children has improved since I began treatment.
• 79% – I am actively working with a sponsor in a peer recovery support program.
• 98% – I would recommend MERIT outpatient services to others.
MERIT’s Drug and Alcohol Treatment Programs
• 98% – I was involved in developing my treatment plan.
• 94.8% – Any problems I had in treatment were addressed effectively and promptly.
• 97% – My counselor was knowledgeable about my treatment.
• 97.3% – My counselor was helpful and answered questions.
• 94.7% – Group sessions were helpful.
• 93.8% – Education sessions were helpful.
What Our Clients Have to Say About Our Drug and Alcohol Treatment Programs
“A good place to learn on how to change your way of living.”
“Hope you get my counselor they’re a good counselor.”
“I am just grateful to have had the opportunity to come here and get the help that I needed.”
“I am very satisfied with the treatment I received here. I am very thankful.”
“I appreciate the whole staff here, they truly do care about my well-being and help me to understand my recovery process.”
“It was very helpful in every aspect of my life and I’m grateful to those that helped me get to where I am today.”
Start your addiction recovery journey with help from a CARF-accredited drug rehabilitation program provider that has your best interests at heart. Contact Merit Resource Services to schedule an assessment today.